Contact Us
At Qunirae, we are committed to providing clear and reliable customer support. If you have questions about our lighting products, an existing order, shipping, returns, refunds, exchanges, cancellations, or another store-related matter, please contact us using the information below.
Customer Support
Store Name: Qunirae
Contact Email: info@qunirae.com
Business Hours: Monday–Friday, 10:00 AM–6:00 PM (GMT-8)
Expected Response Time: Within 48 business hours
You can contact our customer support team by email at info@qunirae.com.
When contacting us about an existing order, please include relevant order information in your message so we can assist you efficiently.
Operating Address
Qunirae
324 N L St, # B,
Lompoc, CA 93436
United States
Please note: This is our operating address and is not a return address.
Do not send returned products to this address unless Qunirae has specifically instructed you to do so as part of an approved return.
Returns and Exchanges
If you need to return or exchange an eligible product, please contact us first at info@qunirae.com.
Returns must be reviewed and approved before an item is sent back. After an eligible return is approved, Qunirae will provide the applicable return instructions and a prepaid downloadable return shipping label at no charge to the customer.
Customers should not send products back before receiving return approval and return instructions.
Product and Order Assistance
Our customer support team can assist with questions regarding:
- Chandeliers, pendant lights, wall lights, and related lighting products
- Order status
- Shipping and tracking
- Returns and exchanges
- Refunds
- Order cancellations before shipment
- General store inquiries
Tracking information is sent by email with a tracking link after your order has shipped.
Response Times
Customer inquiries are reviewed during our regular business hours:
Monday–Friday, 10:00 AM–6:00 PM (GMT-8)
We aim to respond to all customer inquiries within 48 business hours.
Messages received outside our business hours will be reviewed during the next applicable business period.
Contact Qunirae
For customer support, please email:
We appreciate your interest in Qunirae and are available to assist with questions about our lighting products and your shopping experience.