FAQs
Frequently Asked Questions
Who is Qunirae?
Qunirae is an online lighting store offering chandeliers, pendant lights, wall lights, and related lighting products for customers in the United States.
What types of lighting can I find at Qunirae?
Our selection includes chandeliers, pendant lights, wall lights, and related lighting products. Product-specific details are available on each product page so you can review the item before ordering.
Does Qunirae charge for standard shipping?
No. Qunirae provides free standard shipping within the United States.
Our estimated total delivery timeframe is 8–23 business days, including handling and transit.
When will my order be processed?
Orders have a standard handling time of 1–7 business days.
Our business days are Monday–Friday, and our order cut-off time is 5:00 PM (GMT-8).
Will I receive tracking information?
Yes. After your order ships, we will send you an email containing tracking information and a tracking link.
Can I return a product if it is eligible?
Yes. Eligible return requests may be submitted within 30 days from delivery.
Returns must be approved before being shipped back. Once approved, Qunirae provides a prepaid downloadable return label at no charge.
How long does a refund take?
Returned products are inspected within 1–3 business days after receipt.
After the return is inspected and approved, the refund is processed within 10 business days to the original payment method.
There is no restocking fee for approved returns.
How can I get help with an order or product?
You can contact Qunirae at info@qunirae.com for help with products, orders, shipping, tracking, returns, refunds, exchanges, or cancellations.
Customer Support Hours: Monday–Friday, 10:00 AM–6:00 PM (GMT-8)
Expected Response Time: Within 48 business hours